At​ ​youWish​ ​Group​ ​Pty​ ​Ltd​ ​(youWish),​ ​we​ ​are​ ​committed​ ​to​ ​protecting​ ​your​ ​privacy​ ​in accordance​ ​with​ ​the​ ​Privacy​ ​Act​ ​1988​ ​(Cth).​ ​This​ ​Privacy​ ​Policy​ ​describes​ ​our​ ​current policies​ ​and​ ​practices​ ​in​ ​relation​ ​to​ ​the​ ​collection,​ ​handling,​ ​use​ ​and​ ​disclosure​ ​of​ ​personal information.​ ​It​ ​also​ ​deals​ ​with​ ​how​ ​you​ ​can​ ​complain​ ​about​ ​a​ ​breach​ ​of​ ​the​ ​privacy​ ​laws,​ ​how you​ ​can​ ​access​ ​the​ ​personal​ ​information​ ​we​ ​hold​ ​about​ ​you​ ​and​ ​how​ ​to​ ​have​ ​that information​ ​corrected.

What​ ​personal​ ​information​ ​do​ ​we​ ​collect​ ​and​ ​hold?

We​ ​ask​ ​you​ ​for​ ​your​ ​personal​ ​information​ ​that​ ​we​ ​need​ ​to​ ​provide​ ​you​ ​with​ ​our​ ​services.

When​ ​you​ ​register​ ​with​ ​us,​ ​we​ ​collect​ ​your​ ​personal​ ​information​ ​such​ ​as​ ​your​ ​name,​ ​email address,​ ​mailing​ ​address,​ ​phone​ ​number​ ​and​ ​social​ ​media​ ​handles​ ​(e.g.​ ​if​ ​you​ ​sign​ ​in​ ​using a​ ​Google​ ​or​ ​a​ ​Facebook​ ​account).

Once​ ​you​ ​have​ ​signed​ ​up​ ​with​ ​us,​ ​what​ ​personal​ ​information​ ​we​ ​collect​ ​about​ ​you​ ​depends on​ ​what​ ​services​ ​you​ ​are​ ​interested​ ​in.​ ​​ ​If​ ​you​ ​wish​ ​to​ ​showcase​ ​your​ ​property​ ​we​ ​collect more​ ​personal​ ​information​ ​in​ ​addition​ ​to​ ​the​ ​registration​ ​information​ ​above,​ ​such​ ​as​ ​your billing​ ​information,​ ​credit​ ​card​ ​details,​ ​information​ ​about​ ​your​ ​property​ ​and​ ​photos​ ​of​ ​your property.​ ​​ ​If​ ​you​ ​wish​ ​to​ ​find​ ​properties,​ ​we​ ​also​ ​collect​ ​your​ ​billing​ ​information.

We​ ​do​ ​not​ ​need​ ​to​ ​collect​ ​sensitive​ ​information​ ​about​ ​you​ ​unless​ ​we​ ​required​ ​to​ ​do​ ​so​ ​by​ ​law or​ ​unless​ ​you​ ​provide​ ​consent.​ ​Sensitive​ ​information​ ​includes​ ​information​ ​about​ ​your​ ​race​ ​or ethnicity,​ ​political​ ​opinions,​ ​religious​ ​beliefs,​ ​criminal​ ​record,​ ​sexual​ ​information,​ ​health​ ​or biometric​ ​information.

If​ ​we​ ​receive​ ​any​ ​unsolicited​ ​personal​ ​information​ ​we​ ​will​ ​destroy​ ​it​ ​as​ ​soon​ ​as​ ​practicable, unless​ ​are​ ​entitled​ ​to​ ​hold​ ​that​ ​information.

How​ ​do​ ​we​ ​collect​ ​your​ ​personal​ ​information?

Generally,​ ​we​ ​collect​ ​your​ ​personal​ ​information​ ​directly​ ​from​ ​you.​ ​We​ ​do​ ​this​ ​when​ ​you register​ ​with​ ​us,​ ​obtain​ ​our​ ​services​ ​or​ ​when​ ​you​ ​contact​ ​us.

We​ ​may​ ​collect​ ​personal​ ​information​ ​about​ ​you​ ​from​ ​other​ ​people​ ​who​ ​refer​ ​you​ ​to​ ​us​ ​(for example,​ ​when​ ​someone​ ​who​ ​knows​ ​you​ ​provides​ ​us​ ​with​ ​your​ ​name​ ​and​ ​contact​ ​details​ ​for the​ ​purpose​ ​of​ ​referring​ ​you​ ​to​ ​us).

For​ ​what​ ​purposes​ ​do​ ​we​ ​collect,​ ​hold​ ​and​ ​use​ ​and​ ​disclose​ ​your​ ​personal information?

The​ ​main​ ​purpose​ ​for​ ​which​ ​we​ ​collect,​ ​hold,​ ​use​ ​and​ ​disclose​ ​your​ ​personal​ ​information​ ​is to​ ​provide​ ​you​ ​with​ ​our​ ​services.​ ​​ ​Other​ ​purposes​ ​for​ ​which​ ​we​ ​do​ ​this​ ​include:

  • To​ ​help​ ​us​ ​improve​ ​our​ ​services,​ ​create​ ​new​ ​service​ ​features​ ​and​ ​better​ ​target content​ ​to​ ​personalise​ ​your​ ​user​ ​experience;
  • To​ ​assist​ ​our​ ​service​ ​providers​ ​provide​ ​you​ ​with​ ​services​ ​(e.g.​ ​providers​ ​who​ ​help personalise​ ​your​ ​experience,​ ​providers​ ​who​ ​process​ ​your​ ​credit​ ​card​ ​transactions,​ ​or to​ ​copywriters,​ ​photographers,​ ​videographers​ ​and​ ​drone​ ​service​ ​providers);
  • To​ ​help​ ​resolve​ ​any​ ​problems;​ ​and
  • If​ ​we​ ​are​ ​required​ ​to​ ​do​ ​so​ ​by​ ​law​ ​or​ ​under​ ​some​ ​unusual​ ​other​ ​circumstances​ ​which the​ ​Privacy​ ​Act​ ​permits.

From​ ​time​ ​to​ ​time​ ​we​ ​will​ ​use​ ​your​ ​contact​ ​details​ ​to​ ​send​ ​you​ ​offers,​ ​updates,​ ​events, articles,​ ​newsletters​ ​or​ ​other​ ​information​ ​about​ ​products​ ​and​ ​services​ ​that​ ​we​ ​believe​ ​will​ ​be of​ ​interest​ ​to​ ​you.​ ​We​ ​may​ ​also​ ​send​ ​you​ ​regular​ ​updates​ ​by​ ​email​ ​or​ ​by​ ​post.​ ​We​ ​will​ ​always give​ ​you​ ​the​ ​option​ ​of​ ​electing​ ​not​ ​to​ ​receive​ ​these​ ​communications​ ​and​ ​you​ ​can unsubscribe​ ​at​ ​any​ ​time​ ​by​ ​notifying​ ​us​ ​that​ ​you​ ​wish​ ​to​ ​do​ ​so.

Will​ ​we​ ​disclose​ ​the​ ​personal​ ​information​ ​we​ ​collect​ ​to​ ​anyone?

We​ ​may​ ​disclose​ ​your​ ​personal​ ​information​ ​that​ ​we​ ​collect​ ​in​ ​the​ ​following​ ​circumstances:

  • To​ ​other​ ​organisations,​ ​service​ ​providers​ ​or​ ​business​ ​partners​ ​who​ ​provide​ ​you​ ​with
    products​ ​or​ ​services​ ​along​ ​with​ ​us​ ​such​ ​as​ ​our​ ​copywriters,​ ​photography, videography​ ​or​ ​drone​ ​service​ ​providers.
  • We​ ​only​ ​disclose​ ​the​ ​necessary​ ​details​ ​of​ ​your​ ​personal​ ​information​ ​to​ ​these providers​ ​that​ ​they​ ​need​ ​to​ ​provide​ ​you​ ​with​ ​the​ ​service​ ​(such​ ​as​ ​providing​ ​your contact​ ​and​ ​address​ ​details​ ​to​ ​a​ ​photographer);
  • To​ ​our​ ​other​ ​service​ ​providers​ ​(such​ ​as​ ​credit​ ​card​ ​processors​ ​or​ ​our​ ​IT​ ​support providers)​ ​in​ ​order​ ​to​ ​provide​ ​you​ ​with​ ​our​ ​services;
  • If​ ​we​ ​run​ ​a​ ​promotion​ ​with​ ​other​ ​organisations,​ ​we​ ​may​ ​share​ ​your​ ​personal information​ ​with​ ​the​ ​other​ ​organisations​ ​where​ ​you​ ​participate​ ​in​ ​the​ ​promotion;
  • To​ ​regulatory​ ​bodies,​ ​government​ ​agencies,​ ​or​ ​law​ ​enforcement​ ​bodies;​ ​and
  • To​ ​other​ ​organisations​ ​if​ ​we​ ​sell​ ​our​ ​business​ ​or​ ​its​ ​assets,​ ​undertake​ ​a​ ​merger​ ​or​ ​in
    the​ ​event​ ​of​ ​bankruptcy.

We​ ​may​ ​use,​ ​sell,​ ​license,​ ​redistribute​ ​and​ ​disclose​ ​non-sensitive,​ ​non-personal,​ ​aggregated information​ ​that​ ​we​ ​collect​ ​to​ ​third​ ​parties.​ ​Such​ ​information​ ​does​ ​not​ ​identify​ ​you individually,​ ​it​ ​only​ ​contains​ ​anonymous​ ​data​ ​such​ ​as​ ​the​ ​services​ ​used​ ​by​ ​our​ ​customers, how​ ​their​ ​computers​ ​are​ ​configured,​ ​and​ ​what​ ​information​ ​users​ ​view.​ ​We​ ​do​ ​not​ ​sell,​ ​trade, or​ ​rent​ ​your​ ​personal​ ​information​ ​to​ ​others.

What​ ​if​ ​you​ ​don’t​ ​provide​ ​some​ ​information​ ​to​ ​us?

If​ ​you​ ​do​ ​not​ ​provide​ ​us​ ​with​ ​some​ ​or​ ​all​ ​of​ ​the​ ​information​ ​that​ ​we​ ​ask​ ​for,​ ​we​ ​may​ ​not​ ​be able​ ​to​ ​provide​ ​your​ ​with​ ​our​ ​services.

You​ ​can​ ​contact​ ​us​ ​without​ ​using​ ​your​ ​name​ ​or​ ​by​ ​using​ ​a​ ​pseudonym.​ ​​ ​However​ ​we​ ​may need​ ​your​ ​name​ ​or​ ​contact​ ​details​ ​to​ ​respond​ ​to​ ​you.

How​ ​do​ ​we​ ​hold​ ​and​ ​protect​ ​your​ ​information?

We​ ​strive​ ​to​ ​maintain​ ​the​ ​relevance,​ ​reliability,​ ​accuracy,​ ​completeness​ ​and​ ​currency​ ​of​ ​the personal​ ​information​ ​we​ ​hold​ ​and​ ​to​ ​protect​ ​its​ ​privacy​ ​and​ ​security.​ ​We​ ​keep​ ​personal information​ ​only​ ​for​ ​as​ ​long​ ​as​ ​is​ ​reasonably​ ​necessary​ ​for​ ​the​ ​purpose​ ​for​ ​which​ ​it​ ​was collected​ ​or​ ​to​ ​comply​ ​with​ ​any​ ​applicable​ ​legal​ ​or​ ​ethical​ ​reporting​ ​or​ ​document​ ​retention requirements.

We​ ​hold​ ​the​ ​information​ ​we​ ​collect​ ​from​ ​you​ ​in​ ​Google​ ​Cloud​ ​and​ ​Amazon​ ​AWS​ ​Cloud platforms​ ​facilities.​ ​​ ​These​ ​are​ ​located​ ​in​ ​Australia​ ​and​ ​the​ ​USA.​ ​In​ ​some​ ​cases,​ ​your​ ​file​ ​is archived​ ​and​ ​sent​ ​to​ ​an​ ​external​ ​data​ ​storage​ ​provider​ ​for​ ​a​ ​period​ ​of​ ​time.

We​ ​ensure​ ​that​ ​your​ ​information​ ​is​ ​safe​ ​by​ ​using​ ​a​ ​range​ ​of​ ​organisation​ ​and​ ​technical safeguards​ ​to​ ​protect​ ​your​ ​personal​ ​information​ ​from​ ​unauthorized​ ​access,​ ​misuse, modification,​ ​or​ ​disclosure.​ ​​ ​We​ ​encrypt​ ​the​ ​security​ ​information​ ​that​ ​you​ ​provide​ ​us​ ​(such​ ​as your​ ​password​ ​to​ ​our​ ​website).​ ​​ ​Our​ ​payment​ ​processor,​ ​Stripe,​ ​encrypts​ ​your​ ​credit​ ​card information​ ​and​ ​we​ ​do​ ​not​ ​receive​ ​or​ ​store​ ​this​ ​information.

Will​ ​we​ ​disclose​ ​your​ ​personal​ ​information​ ​overseas?

We​ ​do​ ​not​ ​sell,​ ​trade,​ ​or​ ​rent​ ​your​ ​personal​ ​information​ ​to​ ​others.​ ​We​ ​may​ ​disclose​ ​your personal​ ​information​ ​to​ ​our​ ​service​ ​providers​ ​who​ ​are​ ​located​ ​overseas​ ​for​ ​some​ ​of​ ​the purposes​ ​described​ ​in​ ​this​ ​Policy.

If​ ​the​ ​entities​ ​that​ ​we​ ​disclose​ ​your​ ​personal​ ​information​ ​to​ ​are​ ​not​ ​regulated​ ​by​ ​laws​ ​which protect​ ​your​ ​information​ ​in​ ​a​ ​way​ ​that​ ​is​ ​similar​ ​to​ ​the​ ​Privacy​ ​Act,​ ​we​ ​will​ ​seek​ ​your​ ​consent before​ ​disclosing​ ​your​ ​personal​ ​information​ ​to​ ​them.

We​ ​may​ ​disclose​ ​your​ ​personal​ ​information​ ​to​ ​entities​ ​located​ ​outside​ ​of​ ​Australia​ ​such​ ​as:

  • Our​ ​data​ ​hosting​ ​and​ ​Cloud-based​ ​IT​ ​service​ ​providers​ ​located​ ​in​ ​the​ ​U.S.A.;​ ​and
  • Other​ ​third​ ​parties​ ​operating​ ​in​ ​jurisdictions​ ​including​ ​U.S.A.,​ ​Ireland,​ ​South​ ​Africa
    and​ ​the​ ​U.K.

How​ ​can​ ​you​ ​check,​ ​update​ ​or​ ​change​ ​the​ ​information​ ​we​ ​are​ ​holding?

You​ ​have​ ​a​ ​right​ ​to​ ​request​ ​access​ ​to​ ​your​ ​personal​ ​and​ ​to​ ​ask​ ​us​ ​to​ ​correct​ ​it.

Upon​ ​receipt​ ​of​ ​your​ ​written​ ​request​ ​and​ ​enough​ ​information​ ​to​ ​allow​ ​us​ ​to​ ​identify​ ​the information,​ ​we​ ​will​ ​disclose​ ​to​ ​you​ ​the​ ​personal​ ​information​ ​we​ ​hold​ ​about​ ​you.​ ​We​ ​will​ ​also correct,​ ​amend​ ​or​ ​delete​ ​any​ ​personal​ ​information​ ​that​ ​we​ ​agree​ ​is​ ​inaccurate,​ ​irrelevant,​ ​out of​ ​date​ ​or​ ​incomplete.

If​ ​you​ ​wish​ ​to​ ​access​ ​or​ ​correct​ ​your​ ​personal​ ​information​ ​please​ ​write​ ​to:

youWish​ ​Group​ ​Pty​ ​Ltd
Attn:​ ​Privacy​ ​Officer
255​ ​Oxford​ ​Street
PADDINGTON​ ​NSW​ ​2026

We​ ​do​ ​not​ ​charge​ ​for​ ​receiving​ ​a​ ​request​ ​for​ ​access​ ​to​ ​personal​ ​information​ ​or​ ​for​ ​complying with​ ​a​ ​correction​ ​request.​ ​We​ ​do​ ​not​ ​charge​ ​for​ ​providing​ ​access​ ​to​ ​personal​ ​information.

In​ ​some​ ​limited​ ​cases,​ ​we​ ​may​ ​need​ ​to​ ​refuse​ ​access​ ​to​ ​your​ ​information​ ​or​ ​refuse​ ​a​ ​request for​ ​correction.​ ​We​ ​will​ ​advise​ ​you​ ​as​ ​soon​ ​as​ ​possible​ ​after​ ​your​ ​request​ ​if​ ​this​ ​is​ ​the​ ​case and​ ​the​ ​reasons​ ​for​ ​our​ ​refusal.

What​ ​happens​ ​if​ ​you​ ​want​ ​to​ ​complain?

If​ ​you​ ​have​ ​any​ ​concerns​ ​about​ ​whether​ ​we​ ​have​ ​complied​ ​with​ ​the​ ​Privacy​ ​Act,​ ​the Australian​ ​Privacy​ ​Principles​ ​or​ ​this​ ​Privacy​ ​Policy​ ​when​ ​collecting​ ​of​ ​handling​ ​your​ ​personal information,​ ​please​ ​write​ ​to​ ​our​ ​Privacy​ ​Officer​ ​at:

youWish​ ​Group​ ​Pty​ ​Ltd
Attn:​ ​Privacy​ ​Officer
255​ ​Oxford​ ​Street
PADDINGTON​ ​NSW​ ​2026

Your​ ​complaint​ ​will​ ​be​ ​considered​ ​by​ ​us​ ​through​ ​our​ ​internal​ ​complaints​ ​resolution​ ​process and​ ​we​ ​will​ ​try​ ​to​ ​respond​ ​with​ ​a​ ​decision​ ​within​ ​30​ ​days​ ​of​ ​you​ ​making​ ​the​ ​complaint.

If​ ​your​ ​complaint​ ​is​ ​not​ ​resolved,​ ​you​ ​may​ ​refer​ ​your​ ​complaint​ ​to​ ​the​ ​Office​ ​of​ ​the​ ​Australian Information​ ​Commissioner​ ​who​ ​can​ ​be​ ​contacted​ ​by​ ​phone​ ​at​ ​1300​ ​363​ ​992,​ ​by​ ​email​ ​at enquiries@oaic.gov.au,​ ​by​ ​post​ ​at​ ​GPO​ ​Box​ ​5218,​ ​Sydney​ ​NSW​ ​2001​ ​or​ ​you​ ​can​ ​go​ ​to www.oaic.gov.au.

Your​ ​consent

By​ ​asking​ ​us​ ​to​ ​provide​ ​you​ ​with​ ​our​ ​services,​ ​you​ ​consent​ ​to​ ​the​ ​collection​ ​and​ ​use​ ​of​ ​the information​ ​you​ ​have​ ​provided​ ​to​ ​us​ ​for​ ​the​ ​purposes​ ​described​ ​above.

Updating​ ​the​ ​Privacy​ ​Policy

We​ ​may​ ​update​ ​this​ ​Privacy​ ​Policy​ ​at​ ​any​ ​time​ ​by​ ​publishing​ ​it​ ​on​ ​our​ ​website.

Tell​ ​us​ ​what​ ​you​ ​think

We​ ​welcome​ ​your​ ​questions​ ​and​ ​comments​ ​about​ ​privacy.​ ​If​ ​you​ ​have​ ​any​ ​concerns​ ​or complaints,​ ​please​ ​contact:-

youWish​ ​Group​ ​Pty​ ​Ltd
Attn:​ ​Privacy​ ​Officer
255​ ​Oxford​ ​Street
PADDINGTON​ ​NSW​ ​2026

As​ ​you​ ​continue​ ​to​ ​learn​ ​more​ ​about​ ​youWish​ ​we​ ​also​ ​recommend​ ​you​ ​see​ ​our​ ​Terms​ ​of Use.

Web​ ​Data

Anonymous​ ​data​ ​–​ ​We​ ​use​ ​technology​ ​to​ ​collect​ ​anonymous​ ​information​ ​about​ ​the​ ​use​ ​of our​ ​website,​ ​for​ ​example​ ​when​ ​you​ ​browse​ ​our​ ​website​ ​our​ ​service​ ​provider​ ​logs​ ​your​ ​server address,​ ​the​ ​date​ ​and​ ​time​ ​of​ ​your​ ​visit,​ ​the​ ​pages​ ​and​ ​links​ ​accessed​ ​and​ ​the​ ​type​ ​of browser​ ​used.​ ​It​ ​does​ ​not​ ​identify​ ​you​ ​personally​ ​and​ ​we​ ​only​ ​use​ ​this​ ​information​ ​for statistical​ ​purposes​ ​and​ ​to​ ​improve​ ​the​ ​content​ ​and​ ​functionality​ ​of​ ​our​ ​website,​ ​to​ ​better understand​ ​our​ ​clients​ ​and​ ​markets​ ​and​ ​to​ ​improve​ ​our​ ​services.

Cookies​ ​​

In​ ​order​ ​to​ ​collect​ ​this​ ​anonymous​ ​data​ ​we​ ​may​ ​use​ ​“cookies”.​ ​Cookies​ ​are​ ​small pieces​ ​of​ ​information​ ​which​ ​are​ ​sent​ ​to​ ​your​ ​browser​ ​and​ ​stored​ ​on​ ​your​ ​computer’s​ ​hard drive.​ ​Sometimes​ ​they​ ​identify​ ​users​ ​where​ ​the​ ​website​ ​requires​ ​information​ ​to​ ​be​ ​retained from​ ​one​ ​page​ ​to​ ​the​ ​next.​ ​This​ ​is​ ​purely​ ​to​ ​increase​ ​the​ ​functionality​ ​of​ ​the​ ​site.​ ​Cookies​ ​by themselves​ ​cannot​ ​be​ ​used​ ​to​ ​discover​ ​the​ ​identity​ ​of​ ​the​ ​user.​ ​Cookies​ ​do​ ​not​ ​damage​ ​your computer​ ​and​ ​you​ ​can​ ​set​ ​your​ ​browser​ ​to​ ​notify​ ​you​ ​when​ ​you​ ​receive​ ​a​ ​cookie​ ​so​ ​that​ ​you can​ ​decide​ ​if​ ​you​ ​want​ ​to​ ​accept​ ​it.​ ​If​ ​you​ ​use​ ​only​ ​temporary​ ​cookies,​ ​insert​ ​“Once​ ​you​ ​leave the​ ​site,​ ​the​ ​cookie​ ​is​ ​destroyed​ ​and​ ​no​ ​personal​ ​or​ ​other​ ​information​ ​about​ ​you​ ​is​ ​stored.”​ ​If you​ ​use​ ​permanent​ ​cookies,​ ​insert​ ​“They​ ​allow​ ​the​ ​website​ ​to​ ​recognise​ ​your​ ​computer​ ​when you​ ​return​ ​in​ ​the​ ​future”.

Revised 9.12.17